Last updated: April 2026
These terms govern the relationship between Solvr ("we", "us") and any individual or business ("you", "the client") that engages our services. By submitting an enquiry or entering into a project with us, you agree to these terms.
Solvr is a business automation and solutions service based in Auckland, New Zealand. We build custom workflows, integrations, and automations for small businesses.
Submitting an enquiry through our website does not create a binding contract. It is an expression of interest. We will review your enquiry and, if we can help, come back to you with a proposal outlining scope, cost, and timeline.
Proposals are valid for 30 days from the date of issue unless otherwise stated. No work commences until a proposal is accepted in writing (email is sufficient).
Each project is governed by a written agreement (which may be a proposal, statement of work, or email confirmation) that sets out:
Work outside the agreed scope may be quoted and agreed separately.
Unless agreed otherwise, our standard payment terms are:
Payment is due within 7 days of invoice. We reserve the right to pause or withhold delivery of work if payment is overdue. For ongoing retainer or maintenance arrangements, invoices are issued monthly in advance.
All prices are in New Zealand dollars and exclude GST unless stated otherwise. GST will be added where applicable.
Upon receipt of full payment, you own the custom work we have built for you. This includes any code, configurations, and documentation specific to your project.
We retain the right to use general methodologies, knowledge, and techniques developed during the engagement for other clients, provided we do not disclose any information that is specific or proprietary to your business.
Any third-party platforms, services, or software incorporated into or used to deliver a solution remain subject to their respective owners' licensing and terms of service. We make no representations as to the ongoing availability, pricing, or terms of any third-party service.
We will deliver completed work and provide reasonable documentation so you understand how it operates. If training is required, this will be included in the project scope.
Timelines are estimates unless specifically agreed as fixed deadlines. Delays caused by late provision of required information, access, or approvals from the client may extend timelines accordingly.
Unless a support arrangement is separately agreed in writing, our obligation ends at handover. We offer a 14-day defect warranty period after delivery during which we will remedy any material defects in the delivered work at no extra charge, provided the defect is reported in writing within that period and is not caused by changes made by the client or a third party after handover.
Changes to scope, new features, or modifications after handover will be quoted and agreed as separate work.
Solutions we build may rely on or integrate with third-party platforms and services. We are not responsible for the performance, availability, pricing changes, policy changes, or discontinuation of any third-party service. If a third-party service changes or becomes unavailable in a way that affects a solution we have built, any remedial work required will be quoted separately.
You acknowledge that the ongoing operation of any solution may be dependent on third-party services remaining available and functioning as expected, and that this is outside our control.
We treat all information shared with us about your business as strictly confidential. We will not disclose your business processes, data, systems, or project details to any third party without your prior written consent, except where disclosure is required by law, by a court of competent jurisdiction, or by a lawful government authority.
This obligation survives the conclusion of any project or business relationship.
To the maximum extent permitted by applicable New Zealand law, including the Consumer Guarantees Act 1993 and the Contract and Commercial Law Act 2017, our total liability to you in connection with any services, whether in contract, tort (including negligence), or otherwise, is limited to the total amount paid by you to us for the specific project or service giving rise to the claim.
We expressly exclude liability for:
Nothing in these terms limits liability that cannot be excluded by law, including liability for death or personal injury caused by our negligence, or for fraud.
You agree to indemnify and hold harmless Solvr, its principals, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your breach of these terms; (b) your misuse of any delivered solution; or (c) any claim by a third party arising from your use of a solution in a manner inconsistent with applicable law or these terms.
We are not liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, government actions, third-party platform outages, or internet service disruptions. We will notify you as soon as reasonably practicable of any such event and its expected impact on the project.
These terms are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of the New Zealand courts.
We may update these terms from time to time. The current version will always be available on this page. Changes do not affect projects already in progress under previously agreed terms.
Questions about these terms? Email us at hello@solvr.co.nz.