Privacy Policy

Who we are

Solvr is a business automation and solutions service based in Auckland, New Zealand. We build custom automations, integrations, and workflows for small businesses. When we refer to "Solvr", "we", "us", or "our" in this policy, we mean the business operating at hello@solvr.co.nz.

What information we collect

We collect information you provide directly to us through our contact form, including:

• Your name and business name
• Your email address and mobile number
• Information about your business and the problem you're trying to solve
• How you heard about us

We do not collect payment information through this website. We do not use tracking cookies or third-party advertising pixels.

How we use your information

We use the information you submit to:

• Respond to your enquiry and assess whether we can help
• Prepare a proposal or solution tailored to your business
• Contact you about your enquiry via email or phone
• Keep an internal record of enquiries for business purposes

We do not use your information for marketing to third parties, and we do not sell your data.

How we store and process your data

When you submit our contact form, your responses are transmitted securely to our internal systems. Your data may be stored and processed using third-party service providers that we use to operate our business. All third-party services we engage are selected with data security and confidentiality in mind.

We do not store sensitive personal data beyond what is reasonably necessary to deliver our service and manage our business relationship with you.

Who we share your data with

We do not sell, rent, or share your personal information with third parties for marketing purposes. In the course of operating our business, your information may be processed by trusted third-party service providers who assist us with functions such as:

• Processing and routing enquiry submissions
• Business communication and correspondence
• Internal record keeping and project management

These service providers are engaged on the basis that they will handle your data securely and only for the purpose of providing services to us. We do not authorise them to use your personal information for their own purposes.

We may also disclose your information if required to do so by law, court order, or a lawful request from a government authority.

Your rights under the NZ Privacy Act 2020

Under the New Zealand Privacy Act 2020, you have the right to:

• Request access to any personal information we hold about you
• Ask us to correct any personal information that is inaccurate
• Ask us to delete your information (subject to any legal obligations)
• Withdraw consent to us holding or using your information

To exercise any of these rights, email us at hello@solvr.co.nz. We will respond within 20 working days as required by law.

Data retention

We retain enquiry data for as long as is reasonably necessary to manage the business relationship. If an enquiry does not result in a project, we typically retain the information for up to 12 months. If you become a client, we retain relevant records for seven years in accordance with standard business practice.

Cookies

This website does not use cookies for tracking or advertising. Basic session functionality may use browser storage but no personally identifiable information is stored in this way.

Changes to this policy

We may update this policy from time to time. The most current version will always be available on this page, with the date it was last updated noted at the top.

Contact us

If you have any questions about this privacy policy or how we handle your data, please contact us at hello@solvr.co.nz.